UNOPENED boxes in their ORIGINAL shipping condition may be returned, as long as the return request is sent within 30 calendar days of receiving your order. 20% restocking fee will be assessed and deducted from your return credit on all returns that are not due to damaged product or mistaken order. Customer will be responsible for the return shipping to warehouse address. We do not refund shipping costs or credit card fees. We may refuse a return/refund or assess additional penalties for opened or damaged returns.
ALL returns require a Return Merchandise Authorization (RMA) number. This is to ensure that the right account gets credited and your returns/refunds get processed in a timely fashion. You MUST call us at (833) 432-6246 M-F 9am-6pm PT to receive the RMA number from one of our staff members before making your return.
Walvis Eco's products are used in restaurants, coffee shops, and other food-service industry businesses. Therefore we cannot accept returns on items that are already opened unless the products inside were damaged, or you received a wrong item due to our administrative error. If your shipment arrived damaged, incorrect, or incomplete, please contact us at (833) 432-6246 to speak with one of our staff members, and we will process your refund or replacement order. We may ask for images/photos of damages to provide our shipping carrier. Any damaged products or order discrepancies have to be notified of and brought to our attention within 10 calendar days of receipt. We will refund or replace your order and pay for return shipping back to us.